COMING SOON
OUR INTRODUCTION
How we’re different
Infinity will be an elevated level in aesthetics unique to the area.   We are the largest dedicated aesthetics facility in Sioux Falls with 13 procedure rooms, a relaxation lounge, designated training areas so our staff will be highly trained to ensure the best results.   App check-in, in-room payments & scheduling, and private exits all for patient convenience.   We are taking a more personalized approach to aesthetics with an emphasis on patient experience.  Â
OUR TREATMENT
Injectables
Anti-aging treatments including wrinkle relaxers, volume restoration and increased collagen production.
- Botox/Dysport
- Filler
- Sculptra
- Skin Boosters
- Platelet Rich Plasma/ Platelet Rich Fibrin
- Kybella
Skin Treatments
Treatments to improve overall skin health including texture, pigmentation and tightening.
- Laser Treaments
- RF Microneedling
- SkinPen Microneedling
- PDO & lifting Threads
- Chemical Peels
Body Treatments
Treatments to tighten, tone and hydrate the body.
- Cool Sculpting
- Sculptra Body
- IV Hydration
- Medical Weight Loss
- Laser Hair Removal
Aesthetician Services
Let our medical aesthetician pamper you with a relaxing signature facial or DiamondGlow. You will leave with refreshed and glowing skin.
- Facials
- Diamond Glow Facial
- Dermaplaning
- Medical Grade Skincare
Partners
Our Team
Dr. Brittany C Wangsness
DNP, FNP-BC Medical Director
Jerica Merkwan
CNP
Opening May of 2024
At
2001 W Trevi Place Sioux Falls, SD 57108
JOB OPENING
We Are Hiring
Reception/Patient Concierge
Infinity Medical Aesthetics Reception, Patient Concierge Job Description
At Infinity our reception staff will receive and welcome customers. Check-in, attend to inquiries about services, products and pricing offered at the Spa.
An Infinity focus will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. It is important that our staff greet patients warmly and have the ability to answer questions about the spa to meet their aesthetic goals.
Digital Creator/Patient Concierge
Concierge
At Infinity Medical Aesthetics our Content Creator and Patient Concierge hybrid role will include digital media management combined with direct
patient, medical aesthetic provider and service interaction. This position will engage directly with patients and providers to create real to life content for our patients and those interested in medical aesthetic treatments.
Assist reception staff with some daily tasks of medical spa operation by welcoming customers to the Spa attending to inquiries about services, products and pricing offered at the Spa.
An Infinity focus will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. This position is a unique opportunity to exercise creativity while not sitting behind a desk. Our content creator will collaborate with medical and esthetic providers on daily social media posts, work on social media strategies, overall content of social media accounts, web site and web inquiries, marketing plans and branding.
Digital Content Creator and Concierge Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Collaborate to develop and implement content marketing strategies to increase brand awareness and engagement with customers.
- Daily engagement with providers and staff including taking photos and videos for future content
- Conduct research on Medical Aesthetic topics related to help identify new trends or opportunities for growth.
- Manage social media accounts (Facebook, Instagram, TikTok) and other forms of electronic communication for a company or organization with scheduled daily posts for engagement
- Write and edit posts, newsletters, and other content for the websites and other media needs.
- Create digital marketing campaigns including banners, text ads, pop-ups, and other forms of interactive content.
- Assist with any new or changes to the website help to maintain a website, company news and product information.
- Produce videos, reels, infographics, slideshows, or other digital media formats to engage customers in new ways.
- Create and manage digital advertising campaigns in collaboration with other team members to achieve specific goals, such as increasing website traffic or increasing sales of targeted products or services.
When needed: this role may also assist the front desk/reception staff with:
- Answering telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Booking new appointments or reschedule patients for new procedures
- Processing payments for services performed from the spa
- Providing guidance to patients on the procedures at the spa
- Be comfortable introducing new products to patients and educating them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
Digital Content Creator and Concierge Qualifications:
Good Human relations.
Degree or pursuing a degree in marketing or media.
Content portfolio available for review.
Have experience creating strong and engaging content.
Robust understanding of social media platforms
Understanding of SEO best practices.
Excellent at writing, proofreading, and editing.
Excellent research, organization and time management skills.
Strong listening and communication skills.
Ability to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Interest or experience in the beauty, esthetic or med-spa industry helpful
Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, paid time off and flexible scheduling.
Aesthetic Benefits: Estimate $7,500 Annual Value
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Work Schedule 32-36 hours per week
Pay-TDB
Clinical Assistant
Infinity Medical Aesthetics Clinical Assistant (CA) Job Description
At Infinity our clinical assistant (CA) staff will function to assist both the reception/concierge staff as well as the medical providers, registered nurses
and estheticians in the practice.
This dual role will be a hybrid position and will not only require clinical and technical skills but also great communication with patients and other staff.
Your role at infinity as a CA may include receiving and welcoming customers to the Spa, assisting with phone calls or scheduling, answering inquiries about services, products and pricing offered at the Spa. Under the supervision of a medical provider, you will also use or learn clinical skills such as daily set up of procedures, assist with rooming patients, aesthetic removal of cosmetics, application of facial products, and assisting providers by recording and updating medical histories and contact information in patient files, rescheduling patient appointments.
An Infinity priority will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. It is important that our CA staff greet patients warmly, offer support and comfort during, before and after procedures and have the ability to answer questions about the spa to meet their aesthetic goals.
As the face of the business our CA staff will have the responsibility of promoting the image of the organization by having attention to detail including personal appearance and the appearance of the spa. This includes having a professional appearance and good conversation skills, having broad knowledge of services, products, procedures, pricing and the company’s software.
Infinity CA staff will work with the reception/concierge staff and providers in the practice to coordinate services offered in all departments of the spa ensuring the spa runs smoothly. They will lead the team by being a knowledgeable resource to patients as well as assisting the reception/concierge staff answering phones, scheduling patients, checking patients in or out, rooming patients, keeping record of business transactions by registering new patients. They may also assist with creating invoices and receiving payments for services performed.
At Infinity our team and how we treat our patients is our focus. As a team member the Infinity CA staff also assist the reception/concierge staff to ensure patients have the best possible experience.
Clinical Assistant Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Assist with opening and closing the spa at the appropriate time
- Setting up rooms for procedures
- Checking patients in and out of appointments
- Recording patient health history information and contact information
- Communicate with providers about patients’ arrival, cancellations or patients who do not come to their scheduled appointment
- Assisting with procedures
- Removing cosmetics and reapplication of delegated products
- Utilizing a calming demeanor to help patients through procedures
- Assisting providers with post treatment education and guidelines
- Assisting providers with review of treatment plans and scheduling
- Sanitizing rooms between procedures
- Inventory, organizing, cleaning and restocking treatment rooms
- Light cleaning (taking out trash or shapes containers)
- Assist with laundry
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When needed: CA’s will also assist the front desk/reception staff with:
- Answering telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Booking new appointments or reschedule patients for new procedures
- Processing payments for services performed from the spa
- Provide guidance to patients on the procedures at the spa
- Be comfortable introducing new products to patients and educating them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Help ensure that the front desk is clean and organized for free movement
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
- Receive customer complaints or concerns and assist in resolution or to management for further assistance
Reception Concierge Skills and Qualifications
- Skills required in this role include:
- Medical experience preferred but no required
- Good human relations
- Knowledge of phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use retail software to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Knowledge of the beauty or spa industry preferred
- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
- Knowledge of Medical terminology preferred
Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, paid time off and flexible scheduling.
Aesthetic Benefits: Estimated Annual Value $7,500
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Work Schedule
Pay
Reception Concierge
At Infinity our reception staff will receive and welcome customers. Check-in, attend to inquiries about services, products and pricing offered at the Spa.
An Infinity focus will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. It is important that our staff greet patients warmly and have the ability to answer questions about the spa to meet their aesthetic goals.
As the face of the business our reception staff will have the responsibility of promoting the image of the organization by attention to detail including personal appearance and the appearance of the spa. This includes having a professional appearance and good conversation skills, having broad knowledge of services, products, procedures, pricing and the company’s software.
Reception staff will work with the providers in the practice to coordinate services offered in all departments of the spa ensuring the spa runs smoothly. They will lead the team by answering phones, scheduling patients, checking patients in or out, rooming patients, keep record of business transactions by registering new patients. They may also assist with creating invoices and receiving payments for services performed.
At Infinity our team and how we treat our patients is our focus. As a team leader our Infinity reception staff also have the role of making sure patients do not leave the spa with any negative feelings by finding out from them how they were treated while at the spa.
Reception and Concierge Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Open and close the spa at the appropriate time
- Check patients in and out of appointments
- Communicate with providers about patients’ arrival, cancellations or patients who do not come to their scheduled appointment
- Answer telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Book new appointments or reschedule patients for new procedures
- Process payments for services performed from the spa
- Provide guidance to patients on the procedures at the spa
- Keep the reception area clean and conducive for patients as they wait for their turn to be attended too
- Introduce new products to patients and educate them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Ensure that the front desk is clean and organized for free movement
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
- Receive customer complaints or concerns and assist in resolution or to management for further assistance
Reception Concierge Skills and Qualifications
- Skills required in this role include:
- Good human relations
- Excellent phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use retail software to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Good knowledge of beauty products and or the spa industry to be able to promote them to clients
- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
- Retail or sales experience
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Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, Paid time off and flexible scheduling.
Aesthetic Benefits: Estimate Annual Value $7,500
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Work Schedule
Pay
JOB OPENING
We Are Hiring
Infinity Medical Aesthetics Dual Role-Content Creator/Patient Concierge
At Infinity Medical Aesthetics our Content Creator and Patient Concierge hybrid role will include digital media management combined with direct patient, medical aesthetic provider and service interaction. This position will engage directly with patients and providers to create real to life content for our patients and those interested in medical aesthetic treatments. Assist reception staff with some daily tasks of medical spa operation by welcoming customers to the Spa attending to inquiries about services, products and pricing offered at the Spa.
An Infinity focus will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. This position is a unique opportunity to exercise creativity while not sitting behind a desk. Our content creator will collaborate with medical and esthetic providers on daily social media posts, work on social media strategies, overall content of social media accounts, web site and web inquiries, marketing plans and branding.
Digital Content Creator and Concierge Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Collaborate to develop and implement content marketing strategies to increase brand awareness and engagement with customers.
- Daily engagement with providers and staff including taking photos and videos for future content
- Conduct research on Medical Aesthetic topics related to help identify new trends or opportunities for growth.
- Manage social media accounts (Facebook, Instagram, TikTok) and other forms of electronic communication for a company or organization with scheduled daily posts for engagement
- Write and edit posts, newsletters, and other content for the websites and other media needs.
- Create digital marketing campaigns including banners, text ads, pop-ups, and other forms of interactive content.
- Assist with any new or changes to the website help to maintain a website, company news and product information.
- Produce videos, reels, infographics, slideshows, or other digital media formats to engage customers in new ways.
- Create and manage digital advertising campaigns in collaboration with other team members to achieve specific goals, such as increasing website traffic or increasing sales of targeted products or services.
When needed: this role may also assist the front desk/reception staff with:
- Answering telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Booking new appointments or reschedule patients for new procedures
- Processing payments for services performed from the spa
- Providing guidance to patients on the procedures at the spa
- Be comfortable introducing new products to patients and educating them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Digital Content Creator and Concierge Qualifications:
Good Human relations.
Degree or pursuing a degree in marketing or media.
Content portfolio available for review.
Have experience creating strong and engaging content.
Robust understanding of social media platforms
Understanding of SEO best practices.
Excellent at writing, proofreading, and editing.
Excellent research, organization and time management skills.
Strong listening and communication skills.
Ability to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Interest or experience in the beauty, esthetic or med-spa industry helpful
Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, paid time off and flexible scheduling.
Aesthetic Benefits: Estimate $7,500 Annual Value
Work Schedule 32-36 hours per week
Pay-TDB
Infinity Medical Aesthetics Clinical Assistant (CA) Job Description
At Infinity our clinical assistant (CA) staff will function to assist both the reception/concierge staff as well as the medical providers, registered nurses and estheticians in the practice. This dual role will be a hybrid position and will not only require clinical and technical skills but also great communication with patients and other staff.
Your role at infinity as a CA may include receiving and welcoming customers to the Spa, assisting with phone calls or scheduling, answering inquiries about services, products and pricing offered at the Spa. Under the supervision of a medical provider, you will also use or learn clinical skills such as daily set up of procedures, assist with rooming patients, aesthetic removal of cosmetics, application of facial products, and assisting providers by recording and updating medical histories and contact information in patient files, rescheduling patient appointments.
An Infinity priority will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. It is important that our CA staff greet patients warmly, offer support and comfort during, before and after procedures and have the ability to answer questions about the spa to meet their aesthetic goals.
As the face of the business our CA staff will have the responsibility of promoting the image of the organization by having attention to detail including personal appearance and the appearance of the spa. This includes having a professional appearance and good conversation skills, having broad knowledge of services, products, procedures, pricing and the company’s software.
Infinity CA staff will work with the reception/concierge staff and providers in the practice to coordinate services offered in all departments of the spa ensuring the spa runs smoothly. They will lead the team by being a knowledgeable resource to patients as well as assisting the reception/concierge staff answering phones, scheduling patients, checking patients in or out, rooming patients, keeping record of business transactions by registering new patients. They may also assist with creating invoices and receiving payments for services performed.
At Infinity our team and how we treat our patients is our focus. As a team member the Infinity CA staff also assist the reception/concierge staff to ensure patients have the best possible experience.
Clinical Assistant Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Assist with opening and closing the spa at the appropriate time
- Setting up rooms for procedures
- Checking patients in and out of appointments
- Recording patient health history information and contact information
- Communicate with providers about patients’ arrival, cancellations or patients who do not come to their scheduled appointment
- Assisting with procedures
- Removing cosmetics and reapplication of delegated products
- Utilizing a calming demeanor to help patients through procedures
- Assisting providers with post treatment education and guidelines
- Assisting providers with review of treatment plans and scheduling
- Sanitizing rooms between procedures
- Inventory, organizing, cleaning and restocking treatment rooms
- Light cleaning (taking out trash or shapes containers)
- Assist with laundry
When needed: CA’s will also assist the front desk/reception staff with:
- Answering telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Booking new appointments or reschedule patients for new procedures
- Processing payments for services performed from the spa
- Provide guidance to patients on the procedures at the spa
- Be comfortable introducing new products to patients and educating them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Help ensure that the front desk is clean and organized for free movement
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
- Receive customer complaints or concerns and assist in resolution or to management for further assistance
Reception Concierge Skills and Qualifications
- Skills required in this role include:
- Medical experience preferred but no required
- Good human relations
- Knowledge of phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use retail software to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Knowledge of the beauty or spa industry preferred
- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
- Knowledge of Medical terminology preferred
Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, paid time off and flexible scheduling.
Aesthetic Benefits: Estimated Annual Value $7,500
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Work Schedule
Pay
Infinity Medical Aesthetics Reception, Patient Concierge Job Description
At Infinity our reception staff will receive and welcome customers. Check-in, attend to inquiries about services, products and pricing offered at the Spa.
An Infinity focus will be building and maintaining good relationships with patients by ensuring they feel comfortable and happy during their visit and giving patients a positive impression of the spa. It is important that our staff greet patients warmly and have the ability to answer questions about the spa to meet their aesthetic goals.
As the face of the business our reception staff will have the responsibility of promoting the image of the organization by attention to detail including personal appearance and the appearance of the spa. This includes having a professional appearance and good conversation skills, having broad knowledge of services, products, procedures, pricing and the company’s software.
Reception staff will work with the providers in the practice to coordinate services offered in all departments of the spa ensuring the spa runs smoothly. They will lead the team by answering phones, scheduling patients, checking patients in or out, rooming patients, keep record of business transactions by registering new patients. They may also assist with creating invoices and receiving payments for services performed.
At Infinity our team and how we treat our patients is our focus. As a team leader our Infinity reception staff also have the role of making sure patients do not leave the spa with any negative feelings by finding out from them how they were treated while at the spa.
Reception and Concierge Duties and Responsibilities
Important duties, tasks, and responsibilities required for this position:
- Open and close the spa at the appropriate time
- Check patients in and out of appointments
- Communicate with providers about patients’ arrival, cancellations or patients who do not come to their scheduled appointment
- Answer telephone calls and on-line inquiries regarding scheduling or questions and providing concise and accurate information to patients
- Book new appointments or reschedule patients for new procedures
- Process payments for services performed from the spa
- Provide guidance to patients on the procedures at the spa
- Keep the reception area clean and conducive for patients as they wait for their turn to be attended too
- Introduce new products to patients and educate them on their uses and benefits
- Keep patients updated on currently available promotions and services offered in the Spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Ensure that the front desk is clean and organized for free movement
- Assist in getting patient feedback on level of services delivered in order to improve patient experience
- Assist in developing promotional events, which focus on increasing patients to the spa
- Receive customer complaints or concerns and assist in resolution or to management for further assistance
Reception Concierge Skills and Qualifications
- Skills required in this role include:
- Good human relations
- Excellent phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use retail software to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Good knowledge of beauty products and or the spa industry to be able to promote them to clients
- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
- Retail or sales experience
Culture/Why Infinity: Be part of a team who wants what is best for you and the patients we serve. Competitive pay, health insurance, and options for retirement plans, free and discounted cosmetic procedures, Paid time off and flexible scheduling.
Aesthetic Benefits: Estimate Annual Value $7,500
- Free Botox once every 90 days ($2,600 per year Value+)
- Free Broad Band Light (BBL) treatment every 90 days ($1,600-$2,100 per year Value+)
- 1 additional Free Service of the employee’s Choice every 90 days (Dermal filler, laser treatment, body sculpting, facial, etc) ($2,800 per year Value+)
- 40% off all skin care and retail products sold by the clinic
- Additional Services/procedures desired by the employee may be purchased at cost plus 10%. This is to cover the providers time and cost of supplies. These procedures must be scheduled during non-clinic or low volume clinic times.
- Friends and family discount: Choose up to 2 family members or friends per year to receive services at a 40% discount. Must be the same person for a 1-year period.
- Additional benefits of skin care and services may be offered by brands, companies and partners of Infinity Medical Aesthetics at no cost to the employee
- Employee’s will be able to try or receive new products or procedures at no cost in order to speak to patients about the benefits of new products and services
Work Schedule
Pay
Opening Hours
Monday to Friday
9:00 am – 6:00 pm
Saturday
11:00 am – 3:00 pm
