Frequently asked question
Please arrive 10 minutes prior to your scheduled appointment. If you are running late, please call our office to see if we are still able to accommodate you. If you are more than 10 minutes late to your appointment, there may not be time to complete your scheduled appointment. In the event of a late arrival, you may be asked to reschedule and forfeit your booking fee.
To schedule on-line or by calling our office you will be asked to provide a credit or debit card to keep on file. A $100 booking fee (Deposit) will be paid prior to scheduling your appointment. The booking fee will apply towards your in-office treatment or product purchases, if no service is provided you will not be charged.
Appointments canceled or rescheduled within 24 hours prior to appointment time, will forfeit their booking fee (Deposit). No-Show appointments will forfeit their respective bookings fees. Any two consecutive reschedules, or cancellations will require prepayment before future bookings can be made. We appreciate your understanding and look forward to best serving you at your appointment!
Returns can be made for unopened/undamaged items within 30 days of purchase. Credit will be made to your Infinity account only. No refunds. If you feel you have a damaged or defective product or if you feel you are having an adverse reaction to the product, please contact our office and we will be happy to work with you on this.
We do not offer refunds on services at Infinity. Please note our consent forms state “Results of treatment cannot be guaranteed. My expectations are realistic…” If you are disappointed or unhappy with the result or outcome of your procedure, please contact our office.
Prices, services and promotions are subject to change without notice, although we do our best to keep our website and service menu updated accordingly. Our office accepts Aspire and Alle’ rewards programs to earn points on services and gift cards purchased through the manufacturer's website. If more than one promotion is available, you can only receive the best of the 2 offers. This also applies to memberships- members will receive the better promotion offered.
Please note we will do our best to accommodate your provider preferences. We will do our best to notify you in the event of any illness, vacation or unforeseen schedule changes.
Infinity Medical Aesthetics reserves the right to refuse service to anyone, at any time, for any reason.
You must be 18 years of age or older to receive treatment at Infinity. Certain medical conditions may allow us to treat patients under the age of 18. Please contact our office for more information.
Payment is due in full at the time of service. We accept all major credit cards and cash.
We do not accept health insurance.
Gift cards can be purchased in the office or online. They are not refundable and non-returnable. They are not redeemable for cash. Infinity Medical Aesthetics is not responsible for lost, damaged or stolen gift cards.
Our medical providers do not accept gratuity or tips. Tipping is appreciated and up to the discretion of our patients on services provided by our Estheticians only.
For specific pre & post-care instruction, as well as recovery expectations, please visit the "Services" tab and select your desired service.
Frequently asked question
Please arrive 10 minutes prior to your scheduled appointment. If you are running late, please call our office to see if we are still able to accommodate you. If you are more than 10 minutes late to your appointment, there may not be time to complete your scheduled appointment. In the event of a late arrival, you may be asked to reschedule and forfeit your booking fee.
To schedule on-line or by calling our office you will be asked to provide a credit or debit card to keep on file. A $100 booking fee (Deposit) will be paid prior to scheduling your appointment. The booking fee will apply towards your in-office treatment or product purchases, if no service is provided you will not be charged.
Appointments canceled or rescheduled within 24 hours prior to appointment time, will forfeit their booking fee (Deposit). No-Show appointments will forfeit their respective bookings fees. Any two consecutive reschedules, or cancellations will require prepayment before future bookings can be made. We appreciate your understanding and look forward to best serving you at your appointment!
Returns can be made for unopened/undamaged items within 30 days of purchase. Credit will be made to your Infinity account only. No refunds. If you feel you have a damaged or defective product or if you feel you are having an adverse reaction to the product, please contact our office and we will be happy to work with you on this.
We do not offer refunds on services at Infinity. Please note our consent forms state “Results of treatment cannot be guaranteed. My expectations are realistic…” If you are disappointed or unhappy with the result or outcome of your procedure, please contact our office.
Prices, services and promotions are subject to change without notice, although we do our best to keep our website and service menu updated accordingly. Our office accepts Aspire and Alle’ rewards programs to earn points on services and gift cards purchased through the manufacturer's website. If more than one promotion is available, you can only receive the best of the 2 offers. This also applies to memberships- members will receive the better promotion offered.
Please note we will do our best to accommodate your provider preferences. We will do our best to notify you in the event of any illness, vacation or unforeseen schedule changes.
Infinity Medical Aesthetics reserves the right to refuse service to anyone, at any time, for any reason.
You must be 18 years of age or older to receive treatment at Infinity. Certain medical conditions may allow us to treat patients under the age of 18. Please contact our office for more information.
Payment is due in full at the time of service. We accept all major credit cards and cash.
We do not accept health insurance.
Gift cards can be purchased in the office or online. They are not refundable and non-returnable. They are not redeemable for cash. Infinity Medical Aesthetics is not responsible for lost, damaged or stolen gift cards.
Our medical providers do not accept gratuity or tips. Tipping is appreciated and up to the discretion of our patients on services provided by our Estheticians only.
For specific pre & post-care instruction, as well as recovery expectations, please visit the "Services" tab and select your desired service.