Please arrive 10 minutes prior to your scheduled appointment. If you are running late, please call our office to see if we are still able to accommodate you.  If you are more than 10 minutes late to your appointment, there may not be time to complete your scheduled appointment. In the event of a late arrival, you may be asked to reschedule and forfeit your booking fee.

Appointments canceled or rescheduled within 24 hours prior to appointment time, will forfeit their booking fee (Deposit), and be subject to a $100 fee. No-Show appointments will be subject to a $100 fee. Any two consecutive reschedules, or cancellations will require prepayment before future bookings can be made. We appreciate your understanding and look forward to best serving you at your appointment!

We do not offer refunds on services at Infinity. Please note our consent forms state “Results of treatment cannot be guaranteed. My expectations are realistic…” If you are disappointed or unhappy with the result or outcome of your procedure, please contact our office. Retail returns can be made for unopened/undamaged items within 30 days of purchase. Credit will be made to your Infinity account only. No refunds. If you feel you have a damaged or defective product or if you feel you are having an adverse reaction to the product, please contact our office and we will be happy to work with you on this. 

Prices, services and promotions are subject to change without notice, although we do our best to keep our website and service menu updated accordingly. Our office accepts Aspire and Alle rewards programs to earn points on services and gift cards purchased through the manufacturer's website. If more than one promotion is available, you can only receive the best of the 2 offers. This also applies to memberships - members will receive the better promotion offered.

Infinity Medical Aesthetics reserves the right to refuse service to anyone, at any time, for any reason. 

Payment is due in full at the time of service. We accept all major credit cards and cash. Membership funds and prepaid services are non-transferable. Gift cards can be purchased in the office or online. They are not refundable and non-returnable. They are not redeemable for cash. Infinity Medical Aesthetics is not responsible for lost, damaged or stolen gift cards.

We do not accept health insurance.

Our medical providers do not accept gratuity or tips. Tipping is appreciated and up to the discretion of our patients on services provided by our Estheticians only.